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Order Issues

Need help with damaged or missing goods?

Please complete the below steps for all damaged goods and lost package claims within 14 days of your orders delivery date. Failure to complete these steps within that time frame will result in a denial of the claims process. For RMA requests, we must be made aware of any issues within 90 days of the orders delivery date.

 

Missing Goods

  • Please do not throw away any of the original packaging, packing filler, invoice, or contents until the claims process is finished. If a UPS claim needs to be filed, we will not receive an approval without all the packaging. Please email the following photos to support@freedommunitions.com
    • Packaging Slip/Invoice (Comes inside the package)
    • Products (Label showing)
    • Shipping Label on package/s
    • All sides of the outside of the package the order was shipped in (1 photo each of all 4 sides, top, and bottom. Totally 6 photos)
    • Packing Filler
  • We will review the photos and start a UPS claim if required.
  • Once your claim has been filed UPS takes approximately 8-10 business days to resolve the claim.
  • UPS may reach out to you for further information regarding the claim.
  • Once UPS has resolved your claim, we can issue a refund. We are not able to do replacement shipments currently due to industry supply constraints.

 

Lost Packages

  • If you believe your package was lost, please be aware that UPS can go up to 7 days without scanning a package while in transit.
  • If you have not seen an update on your package after 7 days during shipment, please start the lost package process:
    • Email us at support@freedommunitions.com stating that you believe your package to be lost. Please include at minimum your name and order number.
  • Once your claim has been filed UPS takes approximately 8-10 business days to resolve the claim.
  • Once UPS has resolved your claim, we can issue a refund. We are not able to do replacement shipments currently due to industry supply constraints.

 

Defective Ammunition Return (RMA)

  • Email us at support@freedommunitions.com stating that you are having ammunition issues
  • We will reply with the information we require to start the RMA process.
  • That information will be forwarded to our quality control department and they will review the details and determine a resolution.
  • If your RMA request is approved, one of two things will happen:
    • We may request that you return the defective ammunition using a prepaid UPS return label we will provide. Once we receive the ammunition, a refund will be issued for ONLY the ammunition we received.
    • We may issue you a refund for your order, and request that you properly dispose of the remaining defective goods.

Ammunition is required to be shipped in a certain manner by the US Department of Transportation (DOT). Bulk ammo that is not in original factory packaging, or loose ammunition in an ammo can, is NOT an acceptable form of transport per DOT regulations and our carrier, UPS. UPS will not permit ammo to be shipped to any state or territory to which we cannot send merchandise by UPS ground service. Due to the hazardous nature of these items, they cannot be returned.

Non-Ammunition Returns within 90 days of purchase are accepted in original new condition, in original packaging and with all accompanying paperwork for refund, less 35% restocking fees. Buyer is responsible for return shipping charges. To initiate a return, please contact our customer service team at 208-746-3668 or Support@freedommunitions.com

Ammunition that arrives at our warehouse without original factory packaging, complete with LOT #, and RMA# will not be accepted.

NOTE: Improper storage and handling of ammunition may result in damage to the product. The appearance of exposure, corrosion or any other evidence of damage that occurred after the product was sold will void any warranties.