Pricing & Billing

Do I have to pay sales tax?

Yes. It’s due to a law that took effect 2 years ago.  States realized that they were missing out on a lot of revenue because people started buying online.  Therefore those states were never able to collect sales tax.  So they created a law in which all companies who sell product to another state must collect and pay sales tax in those states once they reach Nexus.  The Nexus for each state is different.  For some states it’s a dollar amount, other states the number of orders and in some states a combination of the two.

I have a question on my charges.

Go to My Account / Order Status to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.

Manage your orders, invoices and shipment under My Orders in your account dashboard.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged when shipment is finalized.